FAQ
What is your shipping policy?
We offer free shipping on all orders. Each order is carefully processed and prepared for shipment to ensure a smooth and reliable delivery experience.
How long does delivery take?
Orders are processed within 2–3 business days (Monday to Friday). Once shipped, delivery typically takes 4–9 business days depending on your location.
Where are orders shipped from?
Orders are processed and shipped from our warehouse facilities. Delivery times may vary depending on the destination.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this information to follow your shipment.
What if my order arrives damaged or incorrect?
If your item arrives damaged or incorrect, please contact us within 7 days of receiving your order. Include your order number and clear photos of the item and packaging so we can assist you as quickly as possible.
What is your return policy?
You can request a return within 30 days of receiving your order. Items must be unused and in their original condition. Please refer to our Return & Refund Policy for full details.
Who covers the return shipping costs?
If the item is damaged, incorrect or faulty, we will cover the return shipping costs. For all other returns, the return shipping is the responsibility of the customer.
How long does it take to receive a refund?
Refunds are processed within 5–10 business days after the returned item has been received and inspected. You will receive a confirmation once your refund has been issued.
What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro and Shop Pay.
In what currency are payments processed?
All payments are processed in USD. Your bank may apply conversion fees depending on your location.
Is my payment information secure?
Yes, all transactions are processed through secure and encrypted systems. We do not store or have access to your full payment details.
Will my personal data be shared with third parties?
No, we do not sell or share your personal information with third parties. Your data is only used for order processing and customer support.
Contact Information
Any questions or would you like to contact us? Please feel free to reach out via:
E-mail address: Info@madisonandivy.com
Phone number: +1 681 661 2043
Contact form: Contact page
We aim to respond within 24 hours during our opening hours.
Store name: Madison & Ivy
Warehouse address: 120 Gordon St, Charleston, SC 29403, United States
Business address: Pastoor Lemeerstraat 44, 1648 KC, De Goorn, Netherlands
Customer service available hours
Operating Hours (Monday to Friday):
09:00 – 17:00 (ET)
Operating Hours (Saturday to Sunday):
11:00 – 16:00 (ET)