REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

Please note that fit may vary depending on body type. We strongly recommend reviewing the size chart before placing your order.

To initiate a return, please contact us at Info@madisonandivy.com. Returns must be requested and approved before being sent back. Items returned without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs. We do not provide prepaid return labels.

Shipping costs are non-refundable.

Damages and Issues

Please inspect your order upon arrival and contact us at Info@madisonandivy.com

 within 7 days of delivery if your item is defective, damaged, or incorrect.

Claims submitted after this period may not be eligible for a resolution.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original item (if eligible) and place a new order.

Non-Returnable Items

We only accept returns for items that meet the return conditions stated above. Items that show signs of wear, washing, perfume, or damage will not be eligible for a refund.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Contact Information

Store name: Madison & Ivy

Company name: DCP Commerce

Company Address: Pastoor Lemeerstraat 44, 1648KC De Goorn

Warehouse Address: 120 Gordon St, Charleston, SC 29403, United States

Company nr.: 93450796

Phone: +1 681 661 2043

Email: Info@madisonandivy.com

Monday to Friday | 09:00 – 17:00 (ET)

Weekends | 11:00 – 16:00 (ET)

We aim to respond to your inquiries within 24 hours.